Shipping policy
<日本国内配送>
ご注文日から2~4営業日以内に発送いたします。
注文制作の場合は、ご注文後に納期を別途ご案内いたします。
日本国内にはクロネコヤマトの宅急便にて発送致します。
一部小さな商品は、クリックポスト(日本郵便)宅急便コンパクト配送となります。
カートで住所を選択すると自動的に送料が計算されます。
お届け先地域により配送料を頂戴しております。
15,000円(税込)以上のご注文で送料無料となります。
【クロネコヤマトの宅急便】
北海道1,170円
北東北：840円
南東北・関東・信越・北陸 ・中部 720円
関西 840円
中国・四国 940円
九州 1,170円
沖縄 1,170円
*一部の離島など、別途、送料をいただく場合がございますのでご了承ください。
*ご注文内容によって、料金に変更のある場合は発送前にご確認のご連絡をいたします。
<international shipping policy>
FUYOO currently ships internationally to the following destinations.
Shipping Destinations
We currently ship to:
* South Korea
* Taiwan
* United States
* Australia
We plan to expand our shipping destinations in the future.
Shipping Method
All international orders are shipped via EMS (Express Mail Service).
A tracking number will be provided once your order has been shipped.
Delivery Time
Orders are typically delivered within 5–9 business days after purchase.
* Order processing: 2–3 business days
* Shipping: 3–6 business days
Delivery times may vary depending on customs clearance and local delivery conditions.
Shipping Fees
Shipping fees are automatically calculated at checkout based on the weight of your order and destination.
Customs Duties & Import Taxes
Customs duties, import taxes, and other applicable fees may be charged when your order arrives in your destination country.
These charges are the responsibility of the customer and are determined by the customs authorities of each country.
Returns & Exchanges
We do not accept returns or exchanges for international orders due to customer preference.
Returns or replacements are available only for items that are defective or damaged during shipping.
Damaged Items During Shipping
If your order arrives damaged, please contact us within 5 days of receiving your package.
Please include photos of:
* The outer packaging
* The entire item
* The damaged area
We will review your request and respond in accordance with the EMS compensation policy.
Before Placing Your Order
Please make sure that:
* Your shipping address, full name, and phone number are entered correctly.
* Customs authorities in your country may request verification of the recipient’s information during customs clearance.
* If a package is returned to Japan due to an incorrect address, refusal of delivery, or failure to collect the package within the carrier’s holding period, the customer is responsible for any return shipping and reshipping costs.
Delivery Address
If a package cannot be delivered due to incorrect address information or because the recipient is unavailable to receive the package, any return shipping and reshipping fees will be the responsibility of the customer.